Chimpfeet realizes the importance of delivering your gifts on time. All product orders shipped from our distribution center in California and are usually shipped via USPS, UPS or FedEx®.
Standard Service
$6.95
Arrives within 4-7 business days, excluding holidays
Priority
$23.95
Arrives in 2 business days when orders before 2.30pm PT Monday-Friday, excluding holidays
Next Day
$33.95
Arrives next business day when ordered before 2.30pm PT Monday-Friday, excluding holidays
Orders are usually processed within one business day of placing your order on the website or directly through or Customer Service Department.
If an item is not available directly from our distribution center, such as oversized or heavy items, they may be sent directly from our suppliers and may take longer to deliver. Therefore items ordered together may not arrive in the same box.
Business Days are Monday through Friday, excluding holidays as determined by both Chimpfeet and its carriers.
Additional surcharges and delivery times may apply to large or bulky items. If any additional charges do apply, they are detailed on individual product pages within the Chimpfeet site.
Gift Certificates are shipped free of charge using USPS First Class delivery.
Deliveries to Alaska and Hawaii are sent by USPS Priority Mail. There is an additional $10.00 shipping charge to these locations and items may take an additional day to arrive.
We are happy to accept orders to international addresses. Please contact our Customer Services department on 760 564 6363. Or for an initial shipping quotation, please use our feedback form.
Back Orders
Chimpfeet maintains a high level of inventory to ensure we are rarely out of stock of products. However at peak times, or due to supplier demand, we may occasionally have to backorder an item. Other items on your order will be shipped as per our normal processing times (detailed above) and your backordered item will be shipped as soon as available. If the item will be on backorder for more than two weeks, we will contact you to give you the option to cancel or exchange you backordered item. All backorders will be shipped with no additional shipping charges. For more information on your backordered item, contact our customer services department 1-800-432-0545.
Returns & Exchanges
Returns:
We realize how important it is to be satisfied with any gift purchased from Chimpfeet. Therefore gifts can be returned for exchange or refund within 30 days of purchase if not suitable. All gifts must be returned in 'as purchased and unused condition' and returned in the original packaging with the packing slip. We are unable to refund gift box or shipping and handling charges unless your item is damaged, defective or incorrect.
Please Note: Pet carriers cannot be returned due to strict health laws. Exchanges:
We are happy to exchange any item you purchased from Chimpfeet within the 30 days returns period. There will be a nominal shipping for these exchanges dependent on the size of the product.
How to Return a Gift
Contact our Customer Services department toll-free on 1-800-432-0545 and receive a Returns Authorization Number (RAN), please make a note of it.
Return the gift by repacking in the original shipping container (if possible), include your packing slip and remembering to include your RAN number.
Send the return to following address:
Chimpfeet LLC
Returns Department
(Your RAN)
79405 Hwy 111, Suite 9 #483
La Quinta, CA 92253
Please return your gift with an insured courier (eg FedEx, UPS) as Chimpfeet cannot be responsible for items lost in transit.
Returned gifts that do not have a RAN number may be refused and will take longer to process.
